With many of us now working remotely, there may be a need for you to host external meetings, client consults or group activities using the Zoom platform. This platform has been specifically selected and vetted by many ICT departments as the best fit for conducting meetings with parties outside of the your network. There has been some recent alarmist media coverage of a new phenomenon coined ‘Zoom Bombing’, whereby a meeting being hosted is hijacked by an unauthorised user.


What is Zoom Bombing?

‘Zoom Bombing’ refers to an unwanted intrusion into a video conference call. These intruders may be privy to information that they are not entitled to, take control of a meeting and may even share inappropriate content to those on the call. Thankfully, the meeting host is in full control of preventing and/or managing a potential Zoom Bombing incident.


Protecting Your Meeting From Zoom Bombing

To protect your business and your guests from the impacts of Zoom Bombing, please ensure that you adhere to the following best practice tips:


  1. Meeting Host Has Full Control. As the host of the meeting, you have the control to remove anyone from the meeting who may have joined accidentally or isn’t supposed to be there at all.
  2. Use The Waiting Room. The default that Zoom will apply will say ‘all participants’. This will force every single person to enter the waiting room before the meeting commences. Anyone in the waiting room has to be approved by the host to enter the meeting. You also have the option to adjust the settings for the waiting room to be for guests only (clients and those accessing without a company login). This means that those accessing Zoom with a company login can bypass the waiting room.
  3. Limiting Who Can Share Their Screen. The safest option is to make it so that only the host can screen share. However, there are times when we will need others to be able to show something from their screen to better explain what is being discussed. In this instance, you can allow others to share their screen. If somebody else starts sharing before necessary, or they opt to share something inappropriate, you as the host will always have an emergency red ‘Stop Share’ button at the top of your screen to instantly cease this activity.
  4. Mute Audio and Disable Video for Meeting Attendees. It is recommended that you mute all external participants before the meeting starts, disable their screen sharing function and turn off the private chat feature.
  5. Be Mindful Where You Post Links to Your Meetings. Don’t post your links to your meetings on social media. This is often how unauthorised parties enter meetings that they aren’t invited to.
  6. Don’t Use Personal IDs. Never use your personal meeting ID. Each Zoom user has a personal meeting ID (think of it as your Zoom phone number). When creating a meeting, you can use your personal ID or generate a random one, and you should always generate a random meeting ID. This screen will appear whenever you schedule a new meeting in Zoom. If your personal meeting ID is leaked to the web, Zoom Bombers are free to access your meetings freely, particularly if they are not password protected.
  7. Set Passwords. Schedule meetings ahead of time, as this allows you to set a password that participants will need to access the meeting. Make sure the password is kept safe. Zoom sends meeting passwords out to all invitees when invitations are sent. If you’re worried that someone unwanted may get the password, create the meeting without one set, update the meeting to add a password and send it out to invitees in a separate email, or via another form of communication.
  8. Zoom Training. For those who would like more detailed training on how to maximise the use of the Zoom platform, please refer to the Zoom training resources online.


Zoom is an outstanding collaboration tool when, secured correctly, provides lifelike meeting capabilities with the push of a button. Get in touch with us at Jupiter Group for more information on your collaboration strategy.

Microsoft Teams is a fantastic product for improving efficiency, collaboration and general communication within your organisation. As Microsoft’s flagship collaboration product, it is constantly receiving new updates and features.


Get the most out of Microsoft Teams with these not-so-obvious features


  1. Tabs: With tabs inside each team, you can display interactive and rich web content to your members. This could be a webpage, news feed or other Microsoft-integrated tool.
  2. Immersive Reader: With this feature, you can get a voiceover for written text on a channel. If a user is struggling to focus on the text, use the immersive reader to improve their efficiency.
  3. Dark Mode: Is the white background a bit harsh on your eyes? Change the theme to Dark Mode and improve the view.
  4. Slash Commands: Navigate more efficiently by using slash commands from the top search bar. Some of the best commands include “/GoTo” for jumping straight to a channel, “/Saved” to access your saved messages and “/Call” to initiate a call with someone on Teams.
  5. Show/Hide Teams: With a structured list of teams, you can stay organized. You can choose to show or hide the channels on the team that your wish to appear or disappear from the user interface. Even if a team is hidden, you will still receive a notification when someone mentions you. This is a neat way to reduce clutter.
  6. Forwarding Emails to a Channel: You can forward an email from Outlook to any channel on your Teams account. To do so, click on the triple-dot sign next to the channel name, and select ‘Get Email Address’. Once the email address for your channel is generated, copy the link and paste that on your email to forward any mail or document.
  7. Using Keyboard Shortcuts: You can use keyboard shortcuts to easily navigate Teams:
    • Ctrl + E to place your cursor in the “Search” field at the top of the platform
    • Ctrl + N to Start a New Chat
    • Ctrl + Comma to open Settings
  8. GIF Animations: Motivate your co-workers by using animated GIFs in your chats. There are many options already available in Teams via the GIPHY plugin. This is located underneath the “Type a new message”


Jupiter Group is a certified Microsoft channel partner (and avid users of Microsoft Teams ourselves). Talk to us about implementing Microsoft Teams and getting the most out of your collaboration suite today!

Businesses and organisations of all sizes are embracing cloud computing. Small and medium sized businesses have decided that they don’t want to be left out of the party.

The figure below shows the type of cloud model that small and medium sized businesses are implementing on a world-wide basis:

Figure 1- Small and medium-sized business cloud strategy worldwide in 2018 and 2019, by cloud type.

From the chart there is a clear trend towards adopting public cloud services and often integrating with on-premise services into a hybrid cloud configuration.

The reasons that organisations are adopting the cloud are as varied as they are. Often their motivation is one or a combination of factors that include:

  • Technological Innovation – Many organisations struggle just keeping the systems they have running. They lack the capacity to implement new capabilities or deliver innovation. The cloud can be an on-ramp to access the types of capabilities that cannot be provided easily using their existing approach.
  • Capacity – Smaller organisations do not have the luxury of having spare capacity “just in case.” This can lead to lengthy delays to provide it, and scarce business opportunities can slip by.
  • Access to Applications – There is a wide variety of application software that is available from the cloud, and in some cases only from the cloud. Businesses looking to avoid the cost and time of an application implementation can short circuit the process by using a cloud delivered Software as a Service option.
  • Implementation speed – There is an attraction to the ability to create servers and databases on the fly. This allows ideas and directions to be tried without significant costs or delays. Test infrastructure is often one of the early workloads that are cloud deployed.

Cloud adoption has challenges for even the most adept businesses. Whilst the benefits are enormous, many organisations struggle with both technical and business issues.

Some of the common challenge are:

Network Integration

There is some underlying infrastructure plumbing that needs to be in place to access and integrate a cloud service into an organisation. This is true even when not implementing a hybrid cloud model. Consideration needs to be paid to details like firewalls and name resolution services.

Identity Integration

How does a business identify its users and manage permissions in the cloud? Do they maintain both a cloud native identity and an internal one? Managing the identity challenge is an area that needs planning and attention during cloud adoption.

Roles and Responsibilities

There are more than just ‘technical’ issues to be addressed in a journey to the cloud.  Roles and responsibilities are clear for the current environment but need to be defined, often for the same function but performed in the cloud. There are also new roles that need to be defined and assigned.


One of the biggest challenges that organisations have is how to budget for cloud services. Infrastructure and services that used to accounted for as a capital expenditure, are now operational expenses. This can have a significant impact on an organisations budgeting process.


Like all technology projects, a cloud adoption project needs to have frequent and clear communications.  Stakeholders need to understand and buy-in to the migration. End-users and IT staff need to understand what the changes mean to them. The timelines need to be as well communicated as possible.

Where does all this lead? The takeaway message is that adopting a cloud model has the potential to deliver enormous business benefits and should be evaluated by those that have not yet made the leap. Secondly, having a partner who can guide you through the process – from feasibility and assessment to migration and maintenance –  is extremely valuable and a must-have on your cloud strategy.

As a partner Jupiter Group has the experience and capability to assist business in this journey. Get in touch today for more information on how we can help.